How do I claim a promotion?
To claim a promotion, log into your account and visit the Promotions section. Browse the available offers, click on the one you want, and read the specific terms. Most offers require you to click an 'Opt-In' button before making a deposit or placing a wager to ensure the bonus is correctly applied to your balance.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in before the deposit was made. Many promotions require an active selection in the account menu prior to the transaction. Additionally, ensure you used a qualifying payment method as specified in the terms link associated with that particular offer.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms. Activating a new offer while another is still active may result in the first bonus being forfeited. Always check the 'Offer Terms' link in your account to see if the specific promotion allows for concurrent use.
Where do I check the terms for a specific promotion?
Detailed terms for every offer are located directly within your account's promotions area. Each offer card has a dedicated link to its specific terms and conditions. For general platform rules, you can also visit the main /terms/ page via the website footer.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and the official app. The claiming process, opting in, and tracking your progress are identical across all devices. Simply log in to your account and navigate to the promotions section to see what is currently available.
What happens if I forget to opt in?
If you forget to opt in before completing the required action (such as a deposit), the promotion typically cannot be applied retroactively. We strongly recommend always visiting the promotions hub and confirming your opt-in status before initiating any financial transactions.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a promotion through your account settings. However, be aware that canceling an active bonus usually results in the removal of any remaining bonus funds and any winnings generated from that bonus. Refer to the specific terms link for cancellation rules.
How do I find out when new promotions are released?
The fastest way to discover new offers is by checking the promotions section of your account regularly. You can also keep an eye on the platform's announcement banners upon login or check your account notifications for updates on new reward categories.